Andrew S. Gallan (PhD, Arizona State University) is an assistant professor of marketing at Florida Atlantic University, Boca Raton, FL. His research interests are in the areas of design and patient experience which explores the transformative potential of services. Andrew’s collaborations with a variety of health care organizations, including Mayo Clinic Arizona, Advocate Health Care, University of Pittsburgh Medical Center, University of Chicago Medical Center, and others, have resulted in support for students, teaching, advising, and research.​ Dr. Gallan has published in Journal of the Academy of Marketing Science, Journal of Business Research, and other top services and marketing journals. 

Anu Helkkula is PhD Programme Manager at Hanken School of Economics. Her expertise includes service experience, value co-creation, and service design and innovation. Her research has appeared in a wide range of journals, such as Journal of Business Research, Journal of Service Management, Journal of Business Research, and edited books. She is a member of Editorial Boards of highly rated academic journals. She has worked in various service design projects with private firms, governmental organizations, and the third sector. She is interested in healthcare service, well-being, intelligent technology, service culture and sustainability. 

https://harisportal.hanken.fi/en/persons/anu-helkkula